A At the moment, we only provide onsite trainings and YouTube training videos. In the future, we will set up remote trainings through Zoom Meetings if possible. Stay tuned!

A You can send us an email to training@wellshvacr.com and leave your contact information with a subject line ‘Subscribe to the training sessions update’.

A We provide various ways for you to get started. Usually, we hold local onsite trainings periodically. Sometimes, we shoot training videos for certain products and show them on YouTube.You can check them here.
You can reach us by phone +1 312-800-8455 or by email training@wellshvacr.com.

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Please go to our customer support page here and submit a request using the form. 

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Warranty Plan	10-year premium warranty	5-year standard warranty	1-year commercial warranty
Application	Residential	Residential	Commercial
Installation Requirement	Installed and maintained by a certified contractor	/	/
Warranty details	10-year on parts and 10-year on compressor	5-year on parts and 5-year on compressor	1-year on parts and 5-year on compressor
Product Replacement	Within first year of installation, if major failure occurs.	/	/
Product eligibility	Distributed by Wells or a Wells brand product

A The product has to be installed in a residential application. You must register the product within 60 days of installation.

A A certified contractor must install the product at a residential address. You must register the product within 60 days of installation.

A Yes, if you want to enjoy our 5-year standard warranty. You have to register your product within 60 days of installation. You can register your product here. 

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Currently, Wells Chicago Stores provide ComEd rebates to our customers whose products are installed by certified contractors. Rebates are up to $1350 for energy efficient mini-split systems with ≥ 17 SEER and ≥ 9.5 HSPF and ≥ 16.1 SEER2 and ≥ 9 HSPF2 and up to $2000 for energy efficient heat pumps with ≥ 16 SEER/15.2 SEER2. You can check rebates details here.

A The capacity depends on your room area. In general, 1 ton of capacity can adequately cover an area of 400 sqft. As you might have also seen, 1-ton is equivalent to 12,000 btuh. They are 2 different units describing the same thing. So, give you another example. If you have a room of 600 sqft, you will need a capacity of 1.5 ton or 18,000 Btuh.

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The most popular ones are the ductless mini-split units. They run quietly and have high energy efficiency, saving utility cost. If you prefer central air system, we have highly capable heat pump that can work with an ambient temperature as low as -22°F, it is usually paired with the traditional furnace to provide dual fuel flexibility.