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Product Registration and Warranty
Warranty Statements Oxbox
Warranty Statements Wells
Warranty Statements Tosot
How do I file a warranty claim?
Please go to our customer support page here and submit a request using the form.
Can you show me the differences of each warranty?
Yes. Please see the table below for complete information.
| Warranty Plan | 10-year premiumwarranty | 5-year standard warranty | 1-year commercial warranty |
Application | Residential | Residential | Commercial |
Installation Requirement | Installed and maintained by a certified contractor | / | / |
Warranty details | 10-year on parts and 10-year on compressor | 5-year on parts and 5-year on compressor | 1-year on parts and 5-year on compressor |
Product Replacement | Within first year of installation, if major failure occurs. | / | / |
Product eligibility | Distributed by Wells or a Wells brand product | ||
What are the eligibilities for the 5-year standard warranty?
The product has to be installed in a residential application. You must register the product within 60 days of installation.
How do I qualify for the 10-year premium warranty?
A certified contractor must install the product at a residential address. You must register the product within 60 days of installation.
Do I need to register my newly bought and installed product?
Yes, if you want to enjoy our 5-year standard warranty. You have to register your product within 60 days of installation. You can register your product here.
